Reach Us Directly — Choose Your Preferred Contact Method

 📧 Email Support

Email: info@realwholemeltextract.com

  • ✅ Available: 24 hours a day / 7 days a week / 365 days a year
  • ✅ Response time: Under 2 hours — guaranteed
  • ✅ Best for: Order inquiries, product authentication, shipping updates, crypto payment questions, returns and replacements
  • ✅ Include your order number in the subject line for fastest resolution

 

 📞 Phone Support

Phone: +1 408-304-2463

  • ✅ Available: 24 hours a day / 7 days a week / 365 days a year
  • ✅ Direct line — no automated phone trees, no endless hold music
  • ✅ Best for: Urgent order issues, real-time product guidance, drop availability questions, immediate shipping concerns
  • ✅ Call or text — both options available on this number

→ Call Us Now: +1 408-304-2463

Quick Answers — Check Here First

These are the most frequently asked questions our support team receives. If your question is below, you have an instant answer without waiting for a response.

 What is the free delivery threshold?

Answer: Free delivery is automatically applied to all Whole Melts orders totaling $500 or more. No promotional code is required. The discount is applied at checkout based on your cart total.

 How do I get the 12% cryptocurrency discount?

Answer: Select cryptocurrency as your payment method at checkout. The 12% discount is applied automatically to your entire order total. No code is required. Accepted cryptocurrencies include Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and other major digital assets.

How fast will my order ship?

Answer: All Whole Melts orders are processed and dispatched within 24 to 48 business hours of payment confirmation. A tracking number is sent to your email at the time of dispatch. Delivery timeframe after dispatch depends on your location within the United States.

 Is my product authentic if I bought it from your store?

Answer: Yes. Every product sold through our store is directly sourced, QR code authenticated, and batch serial verified before listing. All 2026 production units also include NFC chip authentication. If you have any concern about a product received from our store, contact us at info@realwholemeltextract.com or call +1 408-304-2463 and we will verify your specific batch immediately.

 What do I do if my product is defective?

Answer: Contact our support team immediately at info@realwholemeltextract.com or +1 408-304-2463. Include your order number and a description of the issue. Defective units are replaced at zero cost with no restocking fees. Resolution is completed within 48 hours of your submission.